Ethics & Consumer Commitments

What we collect: Only the contact and purchase details required to deliver your product—typically your name, email, organization, and the seats you purchased. For teams, we request a roster solely to provision access.

How we protect it: We use reputable providers (e.g., Stripe for payments and invoices) and minimize copies. We avoid pasting sensitive or personal data into public AI models; where feasible, we use on‑device redaction or enterprise workspaces.

Your control: You can request data export or deletion at any time by emailing contact@piquehq.com or calling (916) 365‑2895. We respond within 30 days.

Credit where due: When our materials rely on a third‑party source (research paper, tutorial, template), we cite it. If AI tools assisted a draft, we label it and ensure a human reviewed the final output before publishing.

Internal log: For major course updates, we maintain a short changelog noting the source of assets and whether AI tools were involved. This preserves traceability without exposing private customer data.

Opt‑in automation: Any automation we provide is clearly described, reversible, and off by default. You stay in control.

Financial topics: Our investing content is strictly educational. We do not provide individualized recommendations, price targets, or trade alerts.

Review checklists: We ship printable checklists for risky tasks so errors can be caught before they spread.

Refund rules everywhere: We surface refund windows on product pages, at checkout, and in confirmation emails. No surprises.

Limits and failure modes: We describe the known gaps of our workflows and where human review is mandatory.

Version history: Major curriculum changes include dated notes so returning learners can see what’s new.

Measured impact: We contribute 1% of revenue to CO₂ removal today via Stripe Climate and raise this to 5% after $50k in sales. Providers are selected for verifiable removal and third‑party auditing.

Reporting: We plan a yearly summary of contributions and providers. Questions? Email contact@piquehq.com or call (916) 365‑2895.